Category Archives: Back Tracking

Insulation: How To Do Business with Customer Service in Mind Part II

Last Sunday I wrote a post about the Lawyers being sent to my friend and fellow Building Science Blogger Allison Bailes regarding a post on his blog. http://www.efficientenergysavers.com/energysaversblog/insulation-how…ervice-in-mind/ ?

I received a copy of the letter from the President of Guardian Insulation to Allison late yesterday.  Allison provides the letter and his comments in his post today. http://bit.ly/v3uDL5

I am happy to see that Guardian Insulation can look at a situation and resolve it in terms of Good Customer Service.  Mr. Ziessler strongly indicated that Guardian would like to “engage the broader discussion with Allison and his readers about how to improve energy efficiency in homes and  the quality of installation across the spectrum of building products.”

I look forward to this join effort to improve the state of quality installs on any type of insulation.